Privacy Policy – Ann and Tess Byron Bay

Ann and Tess Byron Bay is responsible for handling your personal information as described in this Privacy Policy.

📍 Contact Details

Website: www.annandtess-byronbay.com
Email: Support@annandtess-byronbay.com

🔐 Personal Information We Collect

Ann and Tess Byron Bay collects and processes personal information when you use our services and/or provide information directly to us. This may include:

• First and last name

• Gender, where voluntarily provided and relevant

• Address and contact details

• Phone number

• Email address

• Other personal information you voluntarily provide, such as through an account, correspondence or telephone contact

• Information about your activity on our website

• Browsing and interaction data collected through cookies, advertising platforms and similar technologies, where applicable

We collect and use personal information only for purposes reasonably necessary for our business activities and in accordance with applicable Australian privacy laws.

👶 Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorisation where required by law.

We take reasonable steps to handle children's personal information appropriately and in accordance with applicable Australian privacy requirements.

If you believe a child has provided us with personal information inappropriately, please contact us at Support@annandtess-byronbay.com. We will review the matter and take appropriate action in accordance with applicable law.

🎯 Purposes for Collecting and Using Personal Information

Ann and Tess Byron Bay may collect and use personal information for the following purposes:

• Processing payments and orders

• Sending order confirmations, shipping updates and customer service communications

• Delivering products and providing requested services

• Sending newsletters and marketing communications where permitted

• Informing customers about relevant changes to our products or services

• Analysing website usage to improve our website, products and customer experience

• Personalising content and advertising, where permitted

• Preventing fraud and protecting the security of our business

• Complying with applicable legal, tax and regulatory obligations

Where required, we will obtain consent before using personal information for particular purposes.

⚙️ Automated Decision-Making

Ann and Tess Byron Bay may use automated tools for functions such as website analytics, advertising measurement, fraud prevention and order processing.

We do not intend to make decisions solely through automated processing that produce legal or similarly significant effects on individuals without appropriate safeguards where required by applicable law.

Where applicable, we will provide relevant information about such processing and the rights available to individuals.

🕒 How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes and meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it is held. Financial and transaction records may need to be retained for the periods required under Australian law.

When personal information is no longer required, we will take reasonable steps to delete or de-identify it, subject to applicable legal requirements.

🤝 Sharing Personal Information with Third Parties

Ann and Tess Byron Bay does not sell personal information to third parties.

We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting and ecommerce service providers

• Customer support and communication platforms

• Analytics and advertising providers

• Professional advisers and government authorities where required by law

We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately and use it only for authorised purposes.

Where permitted by law and subject to applicable consent requirements, we may share certain information with advertising platforms such as Meta to measure advertising performance, deliver relevant advertisements and improve our marketing activities.

Some service providers may store or process personal information outside Australia. Where this occurs, we will take the steps required under applicable Australian privacy law.

🍪 Cookies and Similar Technologies

Ann and Tess Byron Bay may use functional, analytical and advertising cookies, pixels and similar technologies.

These technologies help our website operate correctly, understand how visitors use our store, improve the shopping experience and measure or personalise advertising where permitted.

Where required, we will request consent before using non-essential cookies or similar technologies.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

📲 SMS Marketing and Communications

Ann and Tess Byron Bay may use third-party messaging platforms to send SMS communications.

Depending on your preferences and the permissions you have provided, these messages may include order confirmations, shipping updates, customer service messages and promotional offers.

Your phone number may be shared with our SMS service provider where reasonably necessary to deliver these communications.

How to unsubscribe

You can opt out of marketing SMS messages at any time by replying STOP or following the unsubscribe instructions included in the message, where available.

Standard messaging and data charges may apply depending on your mobile service provider.

Opting out of marketing messages will not necessarily stop essential transactional communications relating to an existing order.

We will handle consent, marketing messages and unsubscribe requests in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).

🔎 Your Privacy Rights

Under applicable Australian privacy law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, incomplete or outdated information

• Make a complaint about how we have handled your personal information

• Withdraw consent where processing is based on consent

• Request deletion of information where applicable and legally permitted

• Opt out of marketing communications

To make a privacy request or raise a concern, please contact us at Support@annandtess-byronbay.com.

We may need to verify your identity before responding to certain requests. We will handle requests within the timeframes required by applicable law.

If you are not satisfied with our response to a privacy complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC), Australia's national privacy regulator, at www.oaic.gov.au.

🔐 Security of Personal Information

Ann and Tess Byron Bay takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If you suspect that your personal information has been compromised in connection with our services, please contact us promptly at Support@annandtess-byronbay.com.

We will investigate the matter and take appropriate steps in accordance with applicable law.

📩 Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Business: Ann and Tess Byron Bay
Website: www.annandtess-byronbay.com
Email: Support@annandtess-byronbay.com