Payment Policy

Prices are displayed in your local currency by default.

Prices shown on our website may be converted into other currencies by selecting your preferred currency from the navigation menu.

Returns and Exchanges Policy

Defective or Damaged Products

Customers have 30 days from the date of delivery to notify us if a product arrives damaged or has a defect.

Photographic evidence of the defect or damage is required.

Please email us at Support@annandtess-byronbay.com. We will review your request as soon as possible.

If your claim is approved, we will offer you either a replacement product or a full refund, in accordance with applicable Australian law.

Returns

Returns are accepted within 30 days of delivery for all products, subject to the conditions of our returns policy.

If you wish to return a product, please contact us at Support@annandtess-byronbay.com.

➡️ Return shipping costs are the customer's responsibility for change-of-mind returns, unless otherwise stated in our policy or required by Australian law.

Order Cancellation

If you wish to cancel your order, you must contact us within 1 hour of placing your purchase.

Please note that cancellation requests submitted more than one hour after the order is placed may not be accepted if processing or shipping has already begun.

We will do our best to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been dispatched.

Order Modification

If you wish to modify your order, please contact us within 1 hour of placing your order.

We will do our best to accommodate your request, but changes may no longer be possible once your order has been processed or dispatched.

📩 Have any questions or concerns?

Please feel free to contact us at Support@annandtess-byronbay.com.

Ann and Tess Byron Bay

Website: www.annandtess-byronbay.com